Cancellation and refund policy
Supplier Workspace is planned and is not available to buy. An interest enquiry creates no subscription or payment. Optional assisted setup requires separately agreed scope, price, invoicing and payment terms before work starts.
1. What is charged, and when
For stamp subscriptions and top-ups, the checkout prices are the prices charged. Nothing is charged unless you have paid yourself through the payment processor's checkout, with a card or Revolut Pay, and nothing is charged for a plan you have not chosen. A subscription renews monthly on the date you started it until you cancel it. A top-up is a single purchase, taken once, at the moment you buy it. Stamp purchases do not use manual invoices or billing on account.
2. What you are paying for
The metered good is the upper edge of a stamp's time bracket — the timestamp token from an independent authority. The lower edge (the public randomness beacon) is free and always available, and checking a stamp is free for anyone, forever, with no account. A stamp made without balance still seals; it is one-sided, and honestly weaker. Nothing you have already stamped stops working if you stop paying.
3. Subscriptions: cancelling
- You cancel in your account, through the billing portal, at any time. No notice period, no e-mail to us, no form.
- The plan runs to the end of the period you have already paid for, and the closed stamps included in that period stay available until it ends.
- A part-used month is not refunded pro rata unless Estonian or EU mandatory law requires it. You are not billed again after you cancel.
- After cancellation the account keeps working one-sided, and every record already made stays checkable by anyone with no account and no fee.
4. Top-ups
- A top-up is a one-off purchase of closed stamps. They never expire, so they are not lost by waiting and there is no deadline to spend them against.
- Stamps already drawn cannot be returned: the timestamp tokens they bought were issued by the authority and paid for upstream.
- If you bought a top-up in error and none of it has been drawn, write to us within 14 days and we will refund it to the card that paid.
5. If the relay cannot close a bracket
A closed stamp is drawn from your balance before the relay is called, and put back if that call fails. A stamp that comes out one-sided because the relay could not answer costs you nothing. If a fault on our side draws stamps that produced no timestamp token and the balance was not restored, tell us and we will restore it; that is a correction, not a refund.
6. Cooling-off for consumers
If you lawfully qualify as a consumer under EU distance-selling rules for a specific purchase, you may have a 14-day right of withdrawal for digital services that have not been fully performed, subject to the exceptions in Directive 2011/83/EU (including where performance began with your prior express consent — drawing closed stamps is performance). Most OpenStamps furniture accounts are business-to-business and fall outside consumer cooling-off.
7. Invoices, receipts and VAT
Every invoice and receipt is in the billing portal in your account, with your VAT number where you have entered one. Prices exclude VAT; the processor adds it at checkout from the country and VAT number you give it. That is the invoice route for stamp purchases.
8. Chargebacks and disputes
Please write to pilot@openstamps.com before starting a payment dispute, so a mis-charge can be corrected directly. Fraudulent or abusive chargebacks may result in suspension of the account. Suspension never removes or invalidates records you have already stamped: they are your files and any reader still checks them.
9. Governing law
This policy is governed by the laws of Estonia. Mandatory consumer protections in your country of residence still apply where you are a consumer.